Last Updated: 01/12/2024

 

1. Introduction

Welcome to SBBTH Raves ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website [insert website URL], purchase tickets, or use our services.

By using our website, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please refrain from using our website.

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2. Information We Collect

We collect personal information when you interact with our website, including:

• Personal Identification Information: Name, email address, phone number, and billing details provided when you register, purchase tickets, or sign up for communications.

• Payment Information: When you make a purchase, we may collect bank account details for processing the bank transfer. However, we do not store sensitive financial information.

• Usage Data: Information about how you use our website, such as your IP address, browser type, and activity on the site (e.g., pages viewed, links clicked).

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3. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Transactions: To complete your ticket purchase, confirm your order, and communicate with you about the event.

• Customer Support: To respond to your inquiries, provide customer service, and resolve issues related to your purchases or use of our website.

• Marketing and Communications: To send you promotional emails about upcoming events, offers, or changes to our services. You can opt out at any time.

• Improvement of Services: To analyze website usage patterns and improve the content and functionality of our website.

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4. How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We implement security measures such as encryption and secure payment gateways. However, please be aware that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

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5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers to help us operate our website, conduct our business, or service you (e.g., payment processors). These providers are required to protect your information and use it only for the services they perform for us.

We may also disclose your personal information if required by law or to protect our legal rights.

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6. Your Rights and Choices

 

As a user, you have the following rights regarding your personal information:

• Access and Correction: You can request access to the personal information we hold about you and request corrections if necessary.

• Withdrawal of Consent: You may withdraw your consent for the collection and use of your personal information at any time, subject to legal or contractual restrictions.

• Opt-Out: You can opt out of receiving marketing communications by clicking the “unsubscribe” link in our emails or by contacting us directly.

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7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and analyze website traffic. Cookies are small files placed on your device that help us track your preferences and activity on our site.

You can control cookie settings through your browser. However, disabling cookies may impact your ability to use certain features of the website.

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8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

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9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised version on our website with an updated date. Please review this page regularly for any changes.

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11. Data We Collect and How We Use It

We collect and store any information that you input on our website or provide us in any other way. This may include:

• Your IP address used to connect your computer to the Internet, login information, email address, password, device information, and purchase history.

• We use software tools to measure and collect session information, including page response times, page interaction information, and the methods used to browse the site.

• We also collect personal information (such as your name, email, password, and communication channels), payment data (including bank card information), comments, reviews, product recommendations, and personal profile.

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When you make a transaction on our site, we collect personal information such as your name, address, and email. This information is used solely for the purposes mentioned above.

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We collect personal and non-personal data for the following purposes:

• To provide and manage our services.

• To offer customer support and technical assistance.

• To send general or personalized notifications and marketing messages.

• To create aggregated statistics and other non-personal information, which may be used by us or our business partners to improve services.

• To comply with applicable laws and regulations.

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12. Data Storage and Payment Processing

Our website is hosted on Wix.com. Wix.com provides us with an online platform that allows us to sell our products and services. Your data may be stored in Wix.com’s data storage facilities, databases, and applications. Wix.com stores your data on secure servers protected by firewalls.

All payment methods provided by Wix.com and used by our company comply with PCI-DSS standards, which are managed by the Payment Card Industry Data Security Standard Council, formed by major payment systems such as Visa, MasterCard, American Express, and Discover. PCI-DSS standards help ensure secure processing of cardholder data.

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13. Contacting You

We may contact you to notify you about the status of your account, troubleshoot issues with your account, resolve disputes, collect outstanding payments or fees, survey you for your opinion, or send news about our company. We may contact you via email, phone, text messages, or mail for these purposes.

 

14. Your Rights Regarding Data Processing

If you no longer wish for us to process your personal data, you can contact us by email at [your email address] or send us a letter at [your physical mailing address].

We reserve the right to modify this Privacy Policy at any time, so you should review it regularly. Changes and clarifications will take effect immediately after they are posted on the website. If we make significant changes, we will notify you about the update so that you understand what information we collect, how we use it, and under what circumstances we share it with third parties.

If you want to access, correct, modify, or delete any personal information we hold, please contact us at [your email address] or send us a letter to [your physical mailing address].

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15. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via email at:
Email: sabbath.ab.ca@gmail.com